35-41 Wharf Street Inside The Pullman Reef Hotel Casino
Dundee's Restaurant on the Waterfront
470 m
Harbour Lights 1 Marlin Pde
Piccolo Cucina
210 m
17 Abbott St
Coco's Restaurant
180 m
17 Abbott St Pullman Cairns International
Wharf ONE Cafe
340 m
Lot 5 Trinity Wharf St
Yanni's Greek Taverna
430 m
17 Abbott St
Mondo on the Waterfront
430 m
Marlin Pde 34 Esplanade
MADO Turkish Restaurants & Hotels cafes and Bar
340 m
Adjacent to the Night Market entrance
Hemingway's Brewery Cairns Wharf
380 m
4 Wharf St Cnr Wharf & Lake St
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
friendly staff
spacious room
cleanliness issues
minor dining issues
8.0/10
Great
Rooms
8.0
Location
8.9
Service
8.9
Dining
7.4
Guest reviews
8.0/10
based on 7 reviews
8.9
8.9/10 based on 1652 reviews
Albert
United States,
April
2024
8.8/10
Staying at the hotel was truly a delightful experience. The rooms were elegant and comfortable, and the friendly staff made my stay even more enjoyable. The location was perfect, just a short walk away from the Marina and the Esplanade, offering easy access to all the attractions. However, I was a bit disappointed when the hotel did not assist in canceling a tour booking. The dining experience was top-notch, and the facilities added to the overall value of my stay.
Rooms
9.0
The rooms were very elegant and comfortable, and the staff who cleaned them did an excellent job.
Service
9.0
The staff, including Matthew, Alex, Anthony, and the front desk team, were incredibly approachable and friendly. Room service, laundry, and other services were top-notch.
Location
8.0
The location of the hotel was excellent, being close to the Marina and offering easy access to various attractions. However, the hotel was not helpful when we needed to cancel a tour booking, which was disappointing.
Dining
9.0
The dining experience was exceptional, with several restaurants in the hotel offering a variety of delicious options. I particularly enjoyed the grilled and boiled fish dishes.
Facilities
9.0
The hotel's facilities were top-notch, adding great value to my stay. Whether it was the free upgrade to a suite or the amenities provided, I was thoroughly impressed.
Mary
United States,
March
2024
8.6/10
The hotel welcomed us warmly in Cairns with spacious and fabulous rooms, including a jacuzzi tub and a cozy sitting area, but the bathroom could use a little improvement. The service was fantastic, with friendly and helpful staff always going the extra mile, even providing a lovely welcome gift. The location was brilliant, close to many attractions yet offering a peaceful retreat, and even featuring adorable koalas nearby. The dining experience was delightful with delicious options, while the facilities were well-equipped for a comfortable stay.
Rooms
8.0
The rooms were fabulous, enormous, and well-appointed with a jacuzzi tub and a sitting area.
Service
9.0
The staff were fantastic, friendly, and always eager to assist in any way possible, making our stay truly special.
Location
9.0
The hotel's location was fantastic, offering easy access to attractions yet providing a peaceful retreat.
Dining
8.0
The dining experience was delicious and varied, offering a great selection of options for a satisfying meal.
Facilities
9.0
The hotel's facilities were excellent, providing everything needed for a comfortable and enjoyable stay.
Stanley
United Kingdom,
March
2024
8.2/10
The hotel is in a prime location in Cairns, perfect for exploring the city and enjoying waterfront dining. The rooms, although spacious and with thoughtful amenities, could benefit from an update. The staff is friendly and attentive, readily available to assist with any needs. The dining experience had its ups and downs with a limited breakfast selection but overall offered tasty options. The facilities are well-maintained, with outdoor lounges for relaxation.
Rooms
7.0
The rooms are spacious and come with thoughtful amenities, but they are due for an update.
Service
9.0
The staff is brilliant and friendly, providing unintrusive service.
Location
10.0
The hotel's location in Cairns is above expectations, close to restaurants, shops, and easy access to day trips.
Dining
7.0
The dining experience was a mix of good and disappointing, with limited breakfast choices but tasty options overall.
Facilities
8.0
The outdoor lounges and well-maintained facilities enhance the overall stay experience.
Oscar
United Kingdom,
March
2024
8.6/10
My stay at the hotel was wonderful! The rooms were lovely and quiet, well-stocked with amenities, and the friendly staff went above and beyond to make our stay memorable. However, there were a few cleanliness issues in the garden. The location was perfect for our plans, and the dining experience was excellent except for minor issues. Overall, a great stay with good value for money.
Rooms
9.0
The room was perfect - very spacious, with a nice balcony and a spa bath.
Service
9.0
The staff were fantastic, very friendly, and attentive to our needs.
Location
9.0
The location was great, close to major supermarkets and public transport, ideal for exploring the area.
Dining
8.0
The dining experience was excellent overall, with friendly service and good quality meals.
Facilities
8.0
The facilities were convenient and well-maintained, adding to the overall comfort of our stay.
friendly staff
cleanliness issues
Sidney
United Kingdom,
January
2024
7.4/10
I had a mixed experience at this hotel. On one hand, the rooms were spacious and as expected from a 5-star hotel, but they were quite run down with chipped, peeling paint and a slightly dated feel. The generous check-out time of 2:00 PM was convenient, and the friendly and helpful staff made a positive impression.
Rooms
7.0
The rooms were spacious and as you would expect from a 5-star establishment, but they were very run down with chipped, peeling paint and a little dated.
Service
9.0
The staff, including those in the restaurants, room service, and other services, were very accommodating, professional, and friendly.
Location
8.0
The location was perfect for me, across from the wharf and esplanade, offering a peaceful setting away from the hustle and bustle, yet close to amenities like good restaurants and island ferries.
Dining
6.0
The dining experience was pretty standard, nothing exceptional. However, the location offered convenient access to day tours for exploration.
Facilities
7.0
Friendly staff
Dated rooms
Elizabeth
United Kingdom,
January
2024
7.6/10
The hotel is in a beautiful location with a great view but can be noisy due to proximity to a children's park and road. The rooms are worth the extra cost but had mildew causing allergic reactions. The service is efficient and welcoming with lovely staff. The dining options are of high standard, but some aspects could be improved. The facilities are modern and convenient. Value for money is reasonable.
Rooms
7.0
The rooms are worth the extra money but had mildew causing allergic reactions.
Service
8.0
The staff were efficient and welcoming, making the stay pleasant.
Location
8.0
The location is outstanding overlooking the inlet but can be noisy due to the nearby road and children's park.
Dining
7.0
The dining options are of a high standard but could be improved in some aspects.
Facilities
8.0
The facilities are modern and convenient for guests.
Beautiful view
Noisy location
James
United Kingdom,
January
2024
8.8/10
I loved my stay at the hotel! The rooms were spacious and clean, and even though there was a small delay, the staff was incredibly apologetic and made it up to us with complimentary drinks and free parking. The service was exceptional, with the staff being friendly, proud of the hotel, and always ready to assist. The location was perfect, just a short stroll to everything we needed. The dining experience had its ups and downs, with some disappointments in the morning, but overall, I enjoyed my time there.
Rooms
9.0
The rooms were great - spacious, elegant, and very comfortable. I felt right at home.
Service
9.0
The service was top-notch, with the staff being super friendly and always willing to help out. They really made our stay special.
Location
10.0
The location couldn't have been better, right across the road from the ship wharf and within easy walking distance to town. It was just what we needed after a busy day of exploring.
Dining
7.0
The dining was a mix of experiences - some great meals and some disappointments, but overall it was enjoyable.
Facilities
9.0
The facilities were top-notch and really added to the overall experience. Everything was well-maintained and convenient.
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